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FAQs

Please see below for answers to frequently-asked questions

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gym video covid thumb copy
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How to download the app     

If you have a smartphone, please download the NHS COVID-19 app, available for both Apple and Android devices, so that you have the app ready on your phone before you get here. If you have issues downloading it, check the NHS website for help.
If you don’t have a smartphone, please ensure we have the most up-to-date contact details for you when you check in at reception on your next visit, we will need an email address and phone number for you.

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limited capacity
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What happens to my Direct Debit Membership?

  • Direct Debit payments   If you wish to freeze long-term or cancel your membership please email DFC at info@debitfinance.co.uk. Please note, if you cancel your membership and re-join at a later date, joining fees apply, so you may wish to freeze instead. 
  • If you are having an issue with your Direct Debits please contact DFC directly at info@debitfinance.co.uk

I have purchased an Annual membership, what will happen?

  • Annual members Existing Annuals are all extended to compensate for closure. Check your expiry date with reception on your next visit. Students who are not returning to campus at all should email gym@brunel.ac.uk 

Can I just turn up and use the gym?

  •  Pay As You Train is subject to capacity and you must come to reception to book and pay for an allocated gym slot (card payments only).

What safety measures are in place when I arrive?

To ensure everyone’s safety, we ask that you do not attend if you have covid symptoms or feel ill at all

  • Please arrive on time but not too early as we will ask you to queue outside the building until the designated time
  • You will be asked to show your booking confirmation on your phone at reception
  • You will find our equipment is spaced out to enable social distancing, and we have implemented extra cleaning procedures with your safety in mind.
  • Sanitation points are available throughout the gym for your reassurance
  • For safety of everyone, we do ask that you wipe down your own equipment and replace weights back on racks yourself after each use
  • For everyone’s safety, you’ll have to train alone for now – no training with gym buddies (even if you live with them) or spotting
  • Please bring minimum belongings with you, which includes no personal towels in the gym. 
  • Toilets / Changing rooms / Showers will be available.

•How can I join the gym as a new member?

•What about my current Direct Debit/Annual/SPP ?

  • Direct Debits -  If you wish to freeze your Direct Debit or cancel, please email: info@debitfinance.co.uk (please note if you cancel and wish to re-join on a later date you may be charged a joining fee, so you may prefer to freeze instead)
  • All gym membership options will be available as either Direct Debits or as an annual payments in advance.

•What notice do I need to give if I want to leave?

Direct Debits are subject to a one month minimum contract. Any members wishing to cancel must provide one month's notice via email to DFC at info@debitfinance.co.uk. Unfortunately, we are unable to refund annual memberships except in the circumstances outlined in the memberships terms and conditions

•Can I put my membership on hold over the summer as a student?

Yes student Direct Debit members are able to freeze their membership between 1st June and 31st August providing the student notifies the gym team in advance of 1st May.

•Are classes included in my membership?

Yes, when we are fully reopened, all fitness classes are included in your membership type (i.e. off peak members can only attend classes during off peak hours). ‘Premium’ members will also have Union Sport membership included which will give you access to all active@brunel sessions too.

•Can I qualify for Members of the Defence Community?

Any serving personnel should use their MOD 90 (Service ID card) for evidence of eligibility; service families to show their Defence Discount Service (DDS) card and Veterans to have a specific ID card.

•How do I book onto a class?

When classes start back up members are able to book classes via the Brunel Sport app up to 7 days in advance.

•How much do fitness classes cost for non-members?

30 minute classes are £5, 45 minute classes are £6 and specialist classes such as Yoga and Pilates are £7.

•How do I cancel a class booking?

You can do this via the Brunel Sport app where you made your original booking.

•Can I bring a friend?

Pay As you Train (non-members) can pay £6 per visit.

•What is the minimum age to join?

You must be 16 to join the Brunel Sport Gym however membership for anyone under the age of 18 needs to be agreed with the Gym Management who you can contact on 01895 265305 or gym@brunel.ac.uk

•Do you offer Corporate memberships?

Yes. Please enquire directly with our gym team on 01895 265305 or gym@brunel.ac.uk

•Do I have to have an induction?

•How can I give feedback to the gym?

We welcome all feedback and you can do so by either speaking to a member of staff or email gym@brunel.ac.uk.

•What should I wear?

  • Please wear clean gym clothes/Trainers and bring a water bottle 

•Do you have showers / changing facilities?

Our changing rooms,  showers are open  Toilets are open astoo are lockers which are available in the Sports Centre.

•Is there parking available?

Yes. Parking is free of charge to public members although parking restrictions are in force from 8am to 4:30pm Monday – Friday so you must register for a parking permit at reception during these hours. NB During the working day, it can sometimes be harder to find a space in the Sports Centre car park but this becomes much easier after 4:30pm.